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Technical Expert (m/f/d) Customer Support
The GLOBALG.A.P. brand is owned and operated by FoodPLUS GmbH; a limited liability company registered in Cologne, Germany. FoodPLUS GmbH is responsible for managing the GLOBALG.A.P. portfolio of smart farm assurance solutions and the related day-to-day operations – from standard setting and certification management to integrity and marketing. FoodPLUS GmbH also serves as the legal entity holding the international copyrights for the GLOBALG.A.P. brand and the GGN consumer label which stands for certified, responsible farming and transparency.
We are looking for a Technical Expert (m/f/d) Customer Support in full-time (39 h/week) to start immediately.
We are looking for a Technical Expert (m/f/d) Customer Support in full-time (39 h/week) to start immediately.
What you will do:
- Provide expert answers and technical support for our clients regarding the usage of our standards and products as well as IT solutions, while presenting the value of our portfolio
- Channel customer feedback internally and follow up to be able to provide expert answers and support
- Manage client requests via a ticket system in an efficient manner
- Conduct virtual and face-to-face trainings to showcase how our database and other software solutions work
- Utilize and contribute to FAQ documentation to enable internal knowledge sharing
- Maintain daily recordings, e. g. logging and documenting issues in our systems
What we are looking for:
- Degree in Agriculture, Food Science or equivalent - followed or accompanied by 5 years of practical work experience
- Experience in conformity assessments, certification or quality management is preferred
- Proficient in written and spoken English (C1 level)
- Commitment to our company's purpose and interest in respective topics
- Excellent communication skills, including active listening and clear articulation
- Customer-first mentality with inner motivation to solve problems and alleviate conflicts
- Ability to work independently and as well within a team, according to priorities and timings
What you can expect from us:
- Optimum work/life balance thanks to highly flexible working hours and mobile office opportunities (within Germany)
- Multicultural team with shared values and the mutual motivation to make the world of farming safer and more sustainable, one step at a time
- Opportunities to grow professionally and personally through a culture of continuous learning and encouragement to take ownership of your work
- Free use of public transport across Germany with the “Deutschlandticket”
- Access to shopping discounts, online and in stores (Corporate Benefits)
- Subsidized/free well-being programs to support your physical and mental health (Urban Sports Club/Open Up)
- Central office location in downtown Cologne
Interested?
To learn more about our company, we invite you to watch our introduction video. If you strive to be part of a purpose-driven organization we will be happy to read your motivation letter and CV. Please apply via our online form.
