Second Level Support Agent (m/f/d)
The GLOBALG.A.P. brand is owned and operated by FoodPLUS GmbH; a limited liability company registered in Cologne, Germany. FoodPLUS GmbH is responsible for managing the GLOBALG.A.P. portfolio of smart farm assurance solutions and the related day-to-day operations – from standard setting and certification management to integrity and marketing. FoodPLUS GmbH also serves as the legal entity holding the international copyrights for the GLOBALG.A.P. brand and the GGN consumer label which stands for certified, responsible farming and transparency.
We are looking for a Second Level Support Agent (m/f/d) in full-time (39h/week) to start immediately.
What you will do:
- Diagnose and resolve customers' technical issues, minimizing downtime and ensuring user satisfaction
- Act as the point of contact for customers queries about the APIs offered by the company
- Coordinate between IT colleagues and our IT partner to resolve customers' technical issues
- Ensure the secure creation, modification, and removal of user accounts and access rights
What we are looking for:
- Vocational training or degree in the field of computer science, IT; or equivalent
- First experience in a similar role is beneficial
- Experience using REST APIs, including integrating with customer third-party applications
- Strong analytical skills and a customer orientated approach
- Proficient in English (C1 level)
What you can expect from us:
- Optimum work/life balance thanks to highly flexible working hours and mobile office opportunities (within Germany)
- Multicultural team with shared values and the mutual motivation to make the world of farming safer and more sustainable, one step at a time
- Opportunities to grow professionally and personally through a culture of continuous learning and encouragement to take ownership of your work
- Free use of public transport across Germany with the “Deutschlandticket”
- Access to shopping discounts, online and in stores (Corporate Benefits)
- Subsidized/free well-being programs to support your physical and mental health (Urban Sports Club/Open Up)
- Central office location in downtown Cologne
Interested?
To learn more about our company, we invite you to watch our introduction video. We will be happy to read your motivation letter and CV. Please apply via our online form.
