Customer Support Agent (m/f/d)
The GLOBALG.A.P. brand is owned and operated by FoodPLUS GmbH; a limited liability company registered in Cologne, Germany. FoodPLUS GmbH is responsible for managing the GLOBALG.A.P. portfolio of smart farm assurance solutions and the related day-to-day operations – from standard setting and certification management to integrity and marketing. FoodPLUS GmbH also serves as the legal entity holding the international copyrights for the GLOBALG.A.P. brand and the GGN consumer label which stands for certified, responsible farming and transparency.
We are looking for a Customer Support Agent (m/f/d) in full-time (39h/week) to start immediately.
What you will do:
- Efficiently manage customer requests through a ticketing system and over the phone
- Provide expert answers and technical support for our clients regarding the usage of our software and products, while presenting the value of our portfolio
- Conduct virtual and face-to-face trainings to showcase how our database and other software solutions work
- Utilize and contribute to FAQ documentation to enable internal knowledge sharing
- Maintain daily recordings, e. g. logging and documenting issues in our systems
- Channel customer feedback to other departments (IT, Sales, etc.)
What we are looking for:
- Degree or completed vocational training in the field of business, communication or equivalent
- 1-2 years of practical experience in a similar role
- Excellent written and verbal communication skills
- Highly supportive attitude within a team
- Proficient in English (C1 level); any other languages are beneficial
What you can expect from us:
- Optimum work/life balance thanks to highly flexible working hours and mobile office opportunities (within Germany)
- Multicultural team with shared values and the mutual motivation to make the world of farming safer and more sustainable, one step at a time
- Opportunities to grow professionally and personally through a culture of continuous learning and encouragement to take ownership of your work
- Free use of public transport across Germany with the “Deutschlandticket”
- Access to shopping discounts, online and in stores (Corporate Benefits)
- Subsidized/free well-being programs to support your physical and mental health (Urban Sports Club/Open Up)
- Central office location in downtown Cologne
Interested?
To learn more about our company, we invite you to watch our introduction video. We will be happy to read your motivation letter and CV. Please apply via our online form.
