IT Helpdesk / Admin Team Member (m/f/d) - Job Köln - Jobs - GLOBALG.A.P.

IT Helpdesk / Admin Team Member (m/f/d)

For our IT Helpdesk Team we are immediately looking for an IT Helpdesk / Admin Team Member (m/f/d) for full-time employment (39 h/week).

As a part of the GLOBALG.A.P. IT department, the IT Helpdesk Team is responsible for supporting internal staff with their hard- and software questions and issues as well as evaluating, introducing, administrating and giving training on the company used systems.

Your responsibilities

  • Actively support the decentral and international staff of GLOBALG.A.P. in all relevant IT issues arising in the daily business operations covering 1st level assistance
  • Utilizing your technical background, take arisen support issues further to develop sophisticated solutions and root cause analysis via 2nd level support
  • Research state of the art systems, solutions and peripherals off the shelf for our business purpose
  • Administer the Office 365 environment as well as other systems used for our SME and collaborate with external IT service providers
  • Share your expertise and knowledge on support and administrative tasks with the IT team
  • Actively train and facilitate functional and security knowledge management to all staff

Your profile

  • Degree in computer science or comparable training, ideally followed by first professional experience
  • Fluent in English (business language)
  • Profound knowledge of Microsoft Business Solutions (Exchange, Microsoft Office 365, Dynamics, PowerShell)
  • Supportive, reliable and trustful attitude enabling a high level of customer and service orientation along with a maximum of confidentiality
  • Characterized by a quick and good conceptual and analytical understanding as well as a strong capacity for abstraction
  • Desire to actively impart knowledge instead of making yourself indispensable as an expert
  • Able to evaluate a variety of tasks with regards to their priority and to work independently according to set priorities

Our offer

  • Possibility to learn new technologies and IT systems in a supportive team
  • Integration into a dynamic, passionate and multicultural working environment
  • Leeway and creative freedom for your own ideas
  • Flexibility in working time and place is one of our highest principles
  • Free use of local public transport (JobTicket) in the VRS area
  • Share in Urban Sports Club fitness program
  • Free coffee & water
  • Central location in downtown Cologne


If you are ready for a new challenge we would be happy to receive your motivation letter and CV in English via the "Submit application" button below.

We celebrate diversity! - This is one of our core values at GLOBALG.A.P.
Although women are employed across the company, our IT department is still male-dominated. We believe that diversity in all areas is a driver of quality and a sense of belonging. That is why we are particularly happy to receive applications from women and diverse groups to enrich our team with new perspectives.

Thank you for your understanding that incomplete applications cannot be considered.

IT Helpdesk / Admin Team Member (m/f/d) - Job Köln - Jobs - GLOBALG.A.P.
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Every generation has a right to safe food, and we support farmers to connect them to markets where they can sell their safely and sustainably produced agricultural products by developing and implementing farm assurance systems that are based on facts and recognized across the supply chain.

GLOBALG.A.P. is a trademark and a set of standards for good agricultural practices (G.A.P.). FoodPLUS GmbH is a limited liability cooperation registered in Cologne, Germany. It manages all company’s activities worldwide from standard setting through services for its partners, marketing, certification management to integrity and serves as legal entity to hold the international GLOBALG.A.P. and GGN (consumer label for GLOBALG.A.P. certified farms) copyrights.