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IT Helpdesk (m/f/d) - Job Köln - Jobs - GLOBALG.A.P.

IT Helpdesk (m/f/d)

GLOBALG.A.P. is a brand of smart farm assurance solutions developed by FoodPLUS GmbH in Cologne, Germany, with cooperation from producers, retailers, and other stakeholders from across the food industry. These solutions include a range of standards for safe, socially, and environmentally responsible farming practices. The most widely used GLOBALG.A.P. standard is Integrated Farm Assurance (IFA), applicable for fruit and vegetables, aquaculture, floriculture, livestock, and more. This standard also forms the basis for the GGN label: The consumer label for certified, responsible farming and transparency.

For the area of IT Helpdesk we are looking for a team member in full-time (39 h/week - normally no work required on weekends or outside normal office hours) to start immediately.

Your responsibilities

  • Actively support the decentral and international staff (< 200) in all relevant IT issues arising in the daily business operations covering 1st level assistance as well as 2nd level support – no direct external customer communication, neither inbound nor outbound
  • Research state-of-the-art systems, solutions, and peripherals off the shelf for our business purposes
  • Administrate the Microsoft 365 environment as well as other systems used for our SME and collaborate with external IT service providers
  • Research, implement and monitor state-of-the art infrastructure and endpoint IT security measures, shaping an overarching IT security strategy
  • Actively train and facilitate functional and security knowledge management to all staff
  • Initiate and maintain internal manuals/how-to-do’s/knowledge bases for staff as well as IT administrators

Your profile

  • IT-related vocational training (or equivalent), ideally followed by 2-3 years of professional experience
  • Profound knowledge of administrating Microsoft 365 (preferably also Dynamics and PowerShell) and experience in managing endpoint IT security
  • Proficient in English (C1 level)
  • Supportive, reliable, and trustful attitude along with a high level of confidentiality
  • Enjoying the combination of ad-hoc problem solving as well as planning and shaping of the IT infrastructure

Our offer

  • Integration into a multicultural, diverse team with shared values and the motivation to have a positive impact on the world and our future
  • Possibilities to grow professionally and personally by encouraging to take ownership for your working area and by a culture of continuous learning
  • Highly flexible approach in working time and possibility for mobile office (within Germany) to ensure an optimum work-life balance
  • Free use of local public transport (JobTicket), share in Urban Sports Club fitness program, discount program for shopping (Corporate Benefits), free coffee, tea, and water
  • Central office location in downtown Cologne


To learn more about our company, we invite you to watch our introduction video. If you strive to be part of a purpose-driven organization, we will be happy to read your motivation letter and CV. Please apply via our online form.

IT Helpdesk (m/f/d) - Job Köln - Jobs - GLOBALG.A.P.