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Brand Integrity & Complaint Management Assessor (m/f/d) - Job Home office - Jobs - GLOBALG.A.P.

Brand Integrity & Complaint Management Assessor (m/f/d)

Every generation has a right to safe food. GLOBALG.A.P. is a brand of smart farm assurance solutions developed by FoodPLUS GmbH in Cologne, Germany, with cooperation from producers, retailers, and other stakeholders from across the food industry. These solutions include a range of standards for safe, socially and environmentally responsible farming practices. The most widely used GLOBALG.A.P. standard is Integrated Farm Assurance (IFA), applicable for fruit and vegetables, aquaculture, floriculture, livestock, and more. This standard also forms the basis for the GGN label: The consumer label for certified, responsible farming and transparency.

We are looking for a Brand Integrity and Complaint Management Assessor (m/f/d)

Job Location: Country of operation (Europe or the Americas) 
Type of Job: Freelance 
Date of Entry: Subject to the successful completion of the selection process

Your duties and responsibilities

  • Regularly monitor suitable sources and networks for identifying and evaluating potential brand-related misuses
  • Process and follow up on brand-related misuses complaints issued formally to the GLOBALG.A.P. Secretariat by external sources or initiated internally by GLOBALG.A.P. 
  • Determine whether legal advice is required on issues relating to brand-related misuses complaints
  • Assist in the development and maintenance of systems for the complaints, procedures and policies for complaints 
  • Evaluation of complaints activity in terms of quality, scope and methodology
  • Monitor trends, highlight risk factors etc. and reporting activity
  • Provide technical support related to the development of the GLOBALG.A.P. General Regulations and Control Points

Your profile

  • Comply with GLOBALG.A.P. IFA and GRASP auditor qualifications
  • In-depth knowledge of GLOBALG.A.P. IFA Crops and GRASP normative documents
  • Additional approval for add-ons (Nurture, SPRING etc.) and other scopes (Livestock, Aquaculture) is an advantage
  • Very good written, technical and verbal communication skills in English and Spanish, additional global language is an advantage
  • Excellent coordination and organizational skills
  • Excellent communication skills
  • Excellent auditing skills and precise attention to detail
  • Appreciation and understanding of agricultural and social technical issues
  • Able to work well in a multi-disciplinary team
  • Excellent conflict management skills and results-oriented
  •  3+ years’ experience as a GLOBALG.A.P. Auditor/GRASP Assessor
  • At least 5 years’ professional experience in the agriculture industry
  • Strong technical background in agriculture related to crops
  • Additional experience with livestock and/or aquaculture and social standards  is an advantage
Other Requirements
  • Located in Europe or the Americas
  • Flexibility to travel to assist and/or join integrity assessments/audits on request
  • Driver's license

If you are looking for a challenge in a multicultural team, we would be happy to receive your application in English, incl. your motivation letter and CV.

Brand Integrity & Complaint Management Assessor (m/f/d) - Job Home office - Jobs - GLOBALG.A.P.