Customer Support Agent (m/f/d) - IT/interface focus
The GLOBALG.A.P. brand is owned and operated by FoodPLUS GmbH; a limited liability cooperation registered in Cologne, Germany. FoodPLUS GmbH is responsible for managing the GLOBALG.A.P. portfolio of smart farm assurance solutions and the related day-to-day operations – from standard setting and certification management to integrity and marketing. FoodPLUS GmbH also serves as the legal entity holding the international copyrights for GLOBALG.A.P. and GGN label (the consumer label initiative linked with GLOBALG.A.P. standards).
We are looking for a Customer Support Agent (m/f/d) with IT/interface focus in full-time (39 h/week) to start immediately.
What you will do
- Deal with customer queries about the functional scope of our SOAP/XML and REST APIs (published at https://api-doc.globalgap.org/) and troubleshoot errors
- Manage further client requests via a ticket system
- Channel customer feedback internally and follow up to be able to provide expert answers and support
- Utilize and contribute to FAQ documentation to enable internal knowledge sharing
- Maintain daily recordings, e. g. logging and documenting issues in our systems
What we are looking for
- Vocational training (or equivalent) in a job-relevant field
- 1-2 years of experience in the area of 1st level technical customer support (API support or similar)
- Proficiency in English (level C1)
- Commitment to our company’s purpose and interest in respective topics
- Excellent communication skills, including active listening and clear articulation
- Strong customer-first mentality with inner motivation to solve problems and alleviate conflicts
What you can expect from us
- Optimum work/life balance thanks to highly flexible working hours and mobile office opportunities (within Germany)
- Multicultural team with shared values and the mutual motivation to make the world of farming safer and more sustainable, one step at a time
- Opportunities to grow professionally and personally through a culture of continuous learning and encouragement to take ownership of your work
- Free use of public transport across Germany with the “Deutschlandticket”
- Access to shopping discounts, online and in stores (Corporate Benefits)
- Subsidized/free well-being programs to support your physical and mental health (Urban Sports Club/Open Up)
- Central office location in downtown Cologne (permanent home office within Germany is alternatively possible)
Interested?
To learn more about our company, we invite you to watch our introduction video. If you strive to be part of a purpose-driven organization, we will be happy to read your motivation letter and CV. Please apply via our online form.
