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Technical Expert (m/f/d) Customer Support - Job Köln, Home office - Jobs - GLOBALG.A.P.

Technical Expert (m/f/d) Customer Support

GLOBALG.A.P. is a brand of smart farm assurance solutions developed by FoodPLUS GmbH in Cologne, Germany, with cooperation from producers, retailers, and other stakeholders from across the food industry. These solutions include a range of standards for safe, socially, and environmentally responsible farming practices. The most widely used GLOBALG.A.P. standard is Integrated Farm Assurance (IFA), applicable for fruit and vegetables, aquaculture, floriculture, livestock, and more. This standard also forms the basis for the GGN label: The consumer label for certified, responsible farming and transparency.

For our Customer Support team we are immediately looking for a Technical Expert (m/f/d) in full-time (39 h/week).

Your responsibilities

  • Provide expert answers and technical support for our clients regarding the usage of our standards and products as well as IT solutions, while presenting the value of our portfolio
  • Channel customer feedback internally and follow up to be able to provide expert answers and support
  • Manage client requests via a ticket system in an efficient manner
  • Conduct virtual and face-to-face trainings to showcase how our database and other software solutions work
  • Utilize and contribute to FAQ documentation to enable internal knowledge sharing
  • Maintain daily recordings, e. g. logging and documenting issues in our systems

Your profile

  • Degree in Agriculture, Food Science or equivalent - followed or accompanied by 5 years of practical work experience
  • Experience in conformity assessments, certification or quality management is preferred
  • Proficient in written and spoken English (C1 level)
  • Commitment to our company's purpose and interest in respective topics
  • Excellent communication skills, including active listening and clear articulation
  • Customer-first mentality with inner motivation to solve problems and alleviate conflicts
  • Ability to work independently and as well within a team, according to priorities and timings

Our offer

  • Integration into a multicultural, diverse team with shared values and the motivation to have a positive impact on the world and our future
  • Possibilities to grow professionally and personally by encouraging to take ownership for your working area and by a culture of continuous learning
  • Highly flexible approach in working time and possibility for mobile office to ensure an optimum work-life balance
  • Free use of local public transport (JobTicket), share in Urban Sports Club fitness program, discount program for shopping (Corporate Benefits), free coffee, tea, and water
  • Central office location in downtown Cologne (remote work within Germany is alternatively possible)

To learn more about our company, we invite you to watch our introduction video. If you strive to be part of a purpose-driven organization we will be happy to read your motivation letter and CV. Please apply via our online form.

Technical Expert (m/f/d) Customer Support - Job Köln, Home office - Jobs - GLOBALG.A.P.